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The voices of our families matter. Through our method of empowerment advocacy, we teach residents of MHPI housing how to access their rights and advocate for themselves. Elevating their voices to create lasting impact and positive change is what we do best.

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Fort Bragg

When we moved into our Fort Bragg home, we started having many issues right off the bat. At first it was minor things but as the year went on, the problems started to expose themselves. There was so much mold...my door frames, black dust coming from vents, the carpets by our doors were soaked to the touch, et cetera. For the first 6 months in this home my husband was deployed and I was going through a high risk pregnancy- it was extremely overwhelming for both of us.

After having multiple maintenance request ignored by Corvias, I decided to take things into my own hands-I suffer with asthma and mold allergies and needed the problem fixed! Not knowing what to do next, I demanded to be put into contact with the housing manager for the Pope Housing Office. I also purchased my own mold testing kits and started documenting everything. For months I was ignored by the housing manager and was told I was “crazy” by the staff. They told me, “It’s just dust,” and “This is the south-it’s normal.”

Nothing helped until AFHA stepped in with advocacy services. Corvias assumed my family didn’t know their rights, and with my own research and following AFHA’s advocacy steps to resolve the issues, we were able to get resolution. It’s funny how fast a flip switched with Corvias once I involved an advocate. I went from being ignored, to being offered a new home within 24 hours. I couldn’t thank the advocates at AFHA enough for helping my family!

Fort Bragg

Our fight with Corvias took almost a year but was well worth it. We moved in to Pope housing in 2020-we were on orders to Alaska and needed temporary housing. When we signed for our house, we had medical documentation that our daughter required a home with no carpet due to her asthma. The only home we were given the option for had carpet in the living room. We made the mistake of believing housing when they told us that it was no problem-they would remove it.

As months passed by, we called often to ask when the carpet would be removed. Their minds had changed, apparently, had now Corvias claimed the carpet was new and they would not remove it. We knew this was untrue-during our move-in inspection, we noted stains on the carpet and fraying around the edges. A couple more months pass by as we continue to request the removal and there were ever-changing requirements from Corvias to get the issue resolved. We complied with every hoop they asked us to jump through, all the while my daughter was getting more and more ill.

Eventually, Corvias agreed to remove the carpet, but told us we would be required to pay for it!

So, we decided to reach out for help from AFHA. The advocates from AFHA helped teach me how to show Corvias they were violating both my daughter’s rights and federal laws. Once that happened, they finally agreed to remove the carpet…at their cost! I collected photo evidence during the removal and it turns out the carpet had been heavily used, as you could see from the padding and flooring beneath. My daughter suffered dearly, and Corvias just didn’t care. I am so grateful for the help and education AFHA gave me about the rights of my child, to keep her safe in our home!

Aliamanu Military Reservation

We were being harassed with phone calls and threatening letters over [a] check that [was] sent to us months prior. We did our due diligence with the check when we received it and housing assured us it was correct and the reason it was sent. Several times we asked if it was correct and if housing would write it was correct and what it was for on a letterhead, but the employee assured us it was correct and stated they don't do letters like that. Sure enough after we used the funds to pay bills almost 2 weeks later an employee called me (I'm not the service member) and told me to payback the check in full that day because it was sent in error. Housing continued those phone calls, each getting more threatening and also started sending threatening letters. We tried to work out a payment plan but housing refused despite the fact it was their egregious oversight that the check was sent in the first place. After receiving another threatening letter stating late fees were to be added to our account we paid a significant amount, but still received threats. We decided we needed help from AFHA. With their unwavering support and guidance we involved my husband's chain of command in the emails with housing and we finally resolved the issue. We cannot express how much we appreciate AFHA and HIGHLY recommend them to any military affiliated person living in base housing and experiencing issues. They fight for you day and night and they gave us our sanity back! THANK YOU!

Fort Leonard Wood

We were living in an unhealthy home and needed help moving. [We] didn’t think it was fair we had to pay for everything ourselves or stay in the home next to neighbors that choose to smoke in their home- [it] was seeping into our home and causing heath problems. I reached out to AFHA because I believed I ran out of options to get help with my problems. They explained my rights and what my next steps could be. So grateful to have found a support system. Thank you so much for helping military families when these big corporations seem to just want to keep taking advantage.
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